Terms and Conditions

Last updated: 29/07/2026

1. Welcome to the Garage

Welcome to Greasy Nipple Gift Shop, home of retro petrolhead clothing, signs, gifts and garage-worthy gear.

These Terms and Conditions explain the rules that apply when you browse our website or place an order with us. Please read them carefully before purchasing.

By placing an order through our website, you confirm that you have read and agree to these Terms and Conditions.

2. About Us

This website is operated by:

Business name: BIG BOOLIES LTS
Trading name: Greasy Nipple Gift Shop
Registered office/business address: Unit 4D Showfield Ln, Malton YO17 6BT
Email: sales@bigboolies.com
Telephone: 01653 699660
VAT number: GB 765 346 017

In these terms, “we”, “us” and “our” refer to the business named above. “You” and “your” refer to the person using the website or placing an order.

3. Who Can Place an Order?

You must be at least 18 years old and legally capable of entering into a contract to place an order through our website.

By ordering, you confirm that:

the information you provide is accurate and complete;
you are authorised to use the selected payment method; and
you are purchasing as a consumer unless otherwise agreed with us in writing.

If you are purchasing on behalf of a business, different terms may apply. Contact us before ordering if you require business-to-business terms.

4. Our Products

We sell items including printed and embroidered clothing, mugs, signs, accessories and other petrolhead-themed gifts.

We take reasonable care to ensure that product descriptions, photographs, measurements and colours are accurate. However:

colours may appear slightly different depending on your screen or device;
product placement, print positioning and embroidery may vary slightly;
measurements are approximate;
handmade or individually produced products may have minor variations; and
product packaging may differ from that shown.

These normal variations are not necessarily faults.

Nothing in this section affects your rights where a product is faulty, materially different from its description or otherwise does not meet the standards required by law.

5. Clothing Sizes

Sizing may vary between products, garment manufacturers and styles. Please check the size guide shown on the relevant product page before ordering.

A product is not considered faulty solely because the customer ordered an unsuitable size, provided the product matches the measurements or size information supplied.

This does not remove any legal cancellation right that applies to a non-personalised online purchase.

6. Made-to-Order and Personalised Products

Many of our products are produced after an order is placed. This helps us reduce unnecessary stock and waste.

A product being produced after an order is placed does not necessarily make it personalised or bespoke.

For these terms:

a standard made-to-order product is an item produced using one of our standard designs, sizes and options; and
a personalised or bespoke product is an item made to your individual specifications, such as custom wording, names, registration numbers, uploaded images, individually requested colours, custom dimensions or another customer-specific design.

Your statutory right to cancel may still apply to standard made-to-order products.

The statutory change-of-mind cancellation right does not normally apply to genuinely personalised or bespoke goods made to your specifications. Your rights still apply if such goods are faulty, damaged, incorrectly produced or not as described.

7. Personalisation Details

You are responsible for checking all personalisation information before submitting your order, including:

names;
spelling;
dates;
registration numbers;
measurements;
colours;
image quality; and
other custom instructions.

We will normally reproduce the information exactly as supplied.

We are not responsible for errors contained in information that you provided and approved. However, we remain responsible where we fail to follow your submitted instructions correctly.

We may refuse personalisation that we reasonably believe is unlawful, defamatory, discriminatory, threatening, obscene, infringes intellectual-property rights or is otherwise inappropriate.

8. Your Right to Use Submitted Content

Where you upload or provide text, logos, photographs, artwork or other content for personalisation, you confirm that:

you own that content or have permission to use it;
our use of it to fulfil your order will not infringe another person’s rights; and
the content is lawful.

You give us a limited permission to use, reproduce and adapt that content only as reasonably necessary to review, manufacture and fulfil your order.

You may be responsible for losses or claims arising from content you supplied without the necessary rights or permission.

9. Placing an Order

Our website will guide you through the ordering process. Please check your basket and order information carefully before completing payment.

After you place an order, we will normally send an acknowledgement email. This confirms that we have received your order but does not necessarily mean that we have accepted it.

A binding contract is formed when we send you an order confirmation or dispatch confirmation, depending on the wording used in our checkout process.

We may decline or cancel an order before acceptance where, for example:

a product is unavailable;
there is an obvious pricing or description error;
payment cannot be authorised;
we cannot deliver to the supplied address;
the order appears fraudulent;
supplied personalisation is unlawful or inappropriate; or
you do not meet the ordering requirements in these terms.

If we cancel an order after payment has been taken, we will refund the amount paid.

10. Product Availability

All products are subject to availability.

Because products may be made or sourced to order, materials, garments, colours or blanks may occasionally become unavailable after an order is submitted.

Where this happens, we may:

offer a reasonably similar substitute;
ask you to choose another product;
delay production with your agreement; or
cancel and refund the affected product.

We will not substitute a materially different product without your agreement.

11. Prices

Prices are displayed in pounds sterling unless stated otherwise.

Prices will include VAT where VAT is legally chargeable and unless the website clearly states otherwise.

Delivery charges, international shipping charges and any other applicable costs will be shown before you complete your order.

We may change our prices at any time, but changes will not normally affect orders that we have already accepted.

12. Pricing Errors

We try to ensure that prices are correct. However, mistakes may occur.

Where a pricing error is obvious and could reasonably have been recognised as an error, we may cancel the order before dispatch even if an automated confirmation has been issued.

We will contact you and give you the option of purchasing at the correct price or receiving a full refund.

13. Payment

Payment must be made using one of the payment methods offered at checkout.

Payments may be processed by third-party payment providers such as [STRIPE/PAYPAL/OTHER PROVIDER]. Those providers may apply their own terms and privacy policies.

You confirm that you are authorised to use the payment method provided.

We do not normally store complete payment-card details ourselves.

14. Discount Codes, Promotions and Sale Products

Promotional offers and discount codes:

are subject to any specific conditions stated with the promotion;
cannot normally be exchanged for cash;
cannot normally be used retrospectively;
may be limited to one per order;
may exclude certain products; and
may be withdrawn or amended before an order is placed.

We may refuse or cancel the use of a promotional code where we reasonably believe it has been copied, misused, obtained fraudulently or used contrary to its conditions.

Products purchased in a sale, promotion or with a discount code retain all applicable statutory rights.

15. Production Times

Many products are made to order and require production time before dispatch.

Any production estimate displayed on the website is an estimate rather than a guaranteed dispatch date unless we expressly agree otherwise.

Production may take longer during busy periods, promotions, holidays or where custom approval is required.

If a significant delay occurs, we will contact you where reasonably possible.

16. Delivery

We deliver to the locations shown at checkout.

You must provide a complete and accurate delivery address. We are not responsible for delays or losses caused by an incorrect or incomplete address supplied by you, although we will take reasonable steps to help resolve the issue.

Delivery estimates begin after production is complete unless otherwise stated.

Unless we agree a different deadline with you, goods will normally be delivered without undue delay and within 30 days after the contract is made.

Delivery is complete when the goods are delivered to:

the address you supplied;
a safe place nominated by you;
a neighbour nominated by you; or
another location selected through the courier’s delivery service.

You are responsible for the goods once delivery has been completed, except where the goods are faulty or your statutory rights apply.

17. Failed Delivery and Unclaimed Parcels

Where delivery fails because:

the address provided was incorrect;
nobody was available to accept the parcel;
the parcel was not collected from the courier; or
delivery was refused without a valid legal reason,

the parcel may be returned to us.

We may charge reasonable additional delivery costs before resending it.

Personalised products returned to us because of failed delivery are not automatically eligible for a refund.

18. International Orders

International orders may be subject to customs duties, import VAT, handling charges or other taxes imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in our prices or delivery charges and are the customer’s responsibility.

Customs procedures may delay delivery. We are not responsible for delays caused by customs authorities where the matter is outside our reasonable control.

You are responsible for ensuring that the products ordered can lawfully be imported into the destination country.

19. Cancelling Before Dispatch

For standard, non-personalised products, your statutory cancellation rights may apply even if production has begun.

For personalised or bespoke products, cancellation may not be possible once we have started creating the product to your specifications.

Where personalised production has not begun, we may agree to a cancellation at our discretion. This does not create an ongoing obligation to accept future cancellations.

Cancelling an order is not confirmed until we have acknowledged the cancellation in writing.

20. Change-of-Mind Rights for Online Orders

For most standard, non-personalised products purchased online, you have the legal right to cancel without giving a reason.

The cancellation period normally ends 14 days after the day on which you, or a person nominated by you, receives the goods.

To exercise this right, you must clearly inform us that you wish to cancel. You can contact us at:

Email: [RETURNS EMAIL]
Postal address: [RETURNS ADDRESS]

You may use the cancellation form at the end of these terms, but you do not have to.

After telling us that you wish to cancel, you must return the goods within 14 days.

21. Products Excluded From Change-of-Mind Cancellation

The statutory change-of-mind cancellation right does not normally apply to:

goods made to your specifications;
clearly personalised goods;
sealed goods that are unsuitable for return for health-protection or hygiene reasons once unsealed, where the legal exemption applies;
goods that become inseparably mixed with other items after delivery; or
any other product excluded by applicable consumer law.

The exclusion for personalised goods does not affect your rights if the product is faulty, damaged, incorrectly made or not as described.

22. Condition of Change-of-Mind Returns

You may inspect products as you would reasonably be allowed to inspect them in a physical shop.

You must take reasonable care of goods while they are in your possession.

Where handling goes beyond what is necessary to establish the product’s nature, characteristics and functioning, we may reduce the refund to reflect any loss in value, where permitted by law.

Returned products should, where reasonably possible, be:

unworn;
unused;
unwashed;
free from marks, odours, pet hair and damage; and
returned with original labels and packaging.

Removing packaging does not automatically remove your legal cancellation rights.

23. Return Postage for Change-of-Mind Returns

Unless we state otherwise, you are responsible for the direct cost of returning a non-faulty product following a change-of-mind cancellation.

You should use an appropriate postal service and obtain proof of postage.

We are not responsible for a returned parcel until it reaches us, except where the law provides otherwise.

Where a product cannot normally be returned by post, we will provide or estimate the direct return cost before purchase where required.

24. Refunds Following a Change-of-Mind Cancellation

Where you validly cancel an eligible order, we will refund:

the price paid for the returned goods; and
the cost of our least expensive standard delivery method, where required by law.

Additional delivery costs resulting from your choice of premium, express or upgraded delivery are not normally refundable beyond the cost of standard delivery.

We may withhold the refund until:

we receive the returned goods; or
you provide evidence that you have returned them,

whichever happens first.

Refunds will normally be issued within 14 days of the relevant date required by law and will be made using the original payment method unless you expressly agree otherwise.

25. Faulty, Damaged, Incorrect or Misdescribed Products

Goods must be:

of satisfactory quality;
fit for any purpose made known to us;
as described; and
otherwise compliant with applicable consumer law.

Contact us as soon as reasonably possible if your product arrives faulty, damaged, incorrect or materially different from its description.

Please provide:

your order number;
a description of the problem;
photographs where reasonably possible; and
any other information needed to assess the issue.

Photographs help us investigate quickly but do not remove your legal rights.

Depending on the circumstances and applicable law, you may be entitled to:

reject the product and receive a refund;
a repair;
a replacement;
a price reduction; or
another appropriate remedy.

Where an item is confirmed as faulty, damaged, incorrect or misdescribed, we will cover reasonable return costs where a return is required.

26. Reporting Issues Within 14 Days

We ask customers to contact us within 14 days of delivery where reasonably possible so that we can investigate delivery damage or fulfilment errors quickly.

However, this reporting request does not replace, shorten or restrict any statutory right or legal remedy available to you.

27. Exchanges

We do not operate a general exchange service for change-of-mind purchases.

For an eligible standard product, you may return it in accordance with your cancellation rights and place a separate order for the replacement size, colour or design.

Personalised or bespoke products cannot normally be exchanged because of:

an incorrect size selected by the customer;
a spelling error supplied by the customer;
a colour preference change;
a design change; or
another customer-supplied error.

Where we made the error or the product is faulty, we will provide an appropriate remedy at no additional cost, subject to your legal rights.

28. Missing Parcels

We may ask you to:

confirm the delivery address;
check safe places and neighbouring properties;
check any courier tracking; and
provide information required for the courier’s investigation.

Where the parcel is confirmed lost before delivery was completed, we will offer an appropriate replacement or refund.

29. Damage During Delivery

Where possible, inspect the parcel after delivery.

If packaging or goods appear damaged, take photographs before disposing of the packaging and contact us promptly.

This helps us pursue a claim against the carrier but does not reduce your consumer rights.

30. Events Outside Our Control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, such as:

severe weather;
transport disruption;
industrial action;
courier disruption;
fire or flood;
utility or internet failure;
governmental action;
customs delays;
epidemics or pandemics;
shortages of materials; or
failures by suppliers that we could not reasonably prevent.

We will take reasonable steps to minimise the effect of the disruption and will contact you where it materially affects your order.

Your legal rights concerning delayed or undelivered goods remain unaffected.

31. Website Availability

We try to keep our website accurate, secure and available, but we do not guarantee uninterrupted or error-free access.

We may suspend, withdraw, update or restrict parts of the website for maintenance, security, operational or business reasons.

We are not responsible for losses caused solely by temporary website unavailability where we have exercised reasonable care.

32. Acceptable Website Use

You must not:

misuse the website;
introduce viruses or malicious code;
attempt to gain unauthorised access;
interfere with the website’s operation;
scrape or copy content unlawfully;
use the website for fraudulent activity; or
infringe our rights or another person’s rights.

We may block access or cancel orders where we reasonably suspect unlawful, fraudulent or abusive conduct.

33. Intellectual Property

Unless otherwise stated, the website and its contents—including branding, logos, product designs, graphics, text, photographs and artwork—belong to us or are used under licence.

You may view the website and print or save information for personal, non-commercial use.

You must not reproduce, sell, modify, distribute or commercially exploit our content or designs without prior written permission.

“Greasy Nipple”, associated branding and product artwork may be protected by copyright, trade-mark rights, passing-off rights or other intellectual-property laws.

34. Third-Party Links

Our website may contain links to third-party websites.

These links are provided for convenience only. We do not control those websites and are not responsible for their content, security, availability or privacy practices.

Your use of third-party websites will be subject to their own terms.

35. Reviews and Customer Content

Where you submit a review, photograph, comment or other public-facing content, you confirm that it is truthful, lawful and does not infringe another person’s rights.

You give us permission to display, reproduce and share that content for purposes connected with our business and marketing, unless otherwise agreed.

We may remove content that is unlawful, misleading, abusive, irrelevant or infringes another person’s rights.

We will not prevent or remove a genuine negative review merely because it is critical.

36. Our Responsibility to You

We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
breach of your statutory consumer rights; or
any other liability that cannot legally be excluded.

We supply products for private and domestic use unless otherwise agreed. We are not responsible for business losses, including loss of profit, revenue, contracts or business opportunity, where you purchase as a consumer.

37. Product Use and Safety

You must follow any care instructions, warnings and safety information supplied with a product.

Clothing should be washed and cared for in accordance with the garment instructions. Damage caused by misuse, accidental damage, improper washing, neglect, abnormal storage or failure to follow care instructions is not normally considered a product fault.

Nothing in this section affects your rights regarding defects that existed when the product was supplied.

38. Privacy and Cookies

We process personal information in accordance with our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy or cookie notice.

Please read those documents alongside these Terms and Conditions.

39. Complaints

We aim to resolve complaints fairly and promptly.

Please send complaints to:

Email: [COMPLAINTS EMAIL]
Postal address: [POSTAL ADDRESS]

Include your order number and a clear description of the issue.

We will acknowledge and investigate the complaint within a reasonable period.

40. Changes to These Terms

We may update these terms from time to time, for example to reflect changes to our products, website, business practices or the law.

The terms applying to your order will normally be those published when you placed the order.

The “Last updated” date at the top shows when these terms were most recently revised.

41. If Part of These Terms Is Invalid

Each section of these terms operates separately.

If a court or relevant authority decides that part of these terms is unlawful or unenforceable, the remaining sections will continue to apply.

42. Delay in Enforcing These Terms

If we do not immediately enforce a right under these terms, that does not mean that we have waived it.

43. Third-Party Rights

Unless expressly stated otherwise, these terms are between you and us.

No other person has the right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

44. Governing Law and Courts

These terms and any contract between you and us are governed by the laws of England and Wales.

If you live in England or Wales, you may bring legal proceedings in the courts of England and Wales.

If you live in Scotland, you may normally bring proceedings in Scotland or England and Wales.

If you live in Northern Ireland, you may normally bring proceedings in Northern Ireland or England and Wales.

Nothing in this section removes any mandatory consumer protection available in the country where you live.

45. Contact Us

For questions about these terms, an order or a return, contact:

Greasy Nipple Gift Shop
BIG BOOLIES LTD
Unit 4D Showfield Ln, Malton YO17 6BT
sales@bigboolies.com

Model Cancellation Form

Complete and return this form only if you wish to cancel an eligible contract.

To:
BIG BOOLIES LTD
Unit 4D Showfield Ln, Malton YO17 6BT
sales@bigboolies.com

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:

Goods ordered:
[INSERT DETAILS]

Order number:
[INSERT ORDER NUMBER]

Ordered on:
[INSERT DATE]

Received on:
[INSERT DATE]

Name of customer:
[INSERT NAME]

Address of customer:
[INSERT ADDRESS]

Signature:
[ONLY REQUIRED IF SUBMITTED ON PAPER]

Date:
[INSERT DATE]