Refund and Returns Policy

Last updated:29/07/2026

Welcome to the Garage

Welcome to Greasy Nipple Gift Shop — home of retro petrolhead clothing, gifts, signs and garage-worthy gear.

We want you to be happy with your order. This policy explains when you can cancel an order, return an item, request a replacement or receive a refund.

Nothing in this policy affects your statutory rights under UK consumer law.

Contact Details

To request a cancellation, return, refund or replacement, contact us using the details below:

Email: sales@bigboolies.com
Returns address: Unit 4D Showfield Ln, Malton YO17 6BT
Business name: BIG BOOLIES Ltd
Order information required: Your name and order number

Please do not return an item without contacting us first.

Made-to-Order Products

Most of our products are produced after an order is placed rather than being held as finished stock.

However, there is an important difference between:

a standard product made after you order it; and
a genuinely personalised or custom-made product.

A standard product may include a T-shirt, hoodie, mug or sign featuring one of our existing designs in a standard size, colour or format.

A personalised or custom-made product may include an item featuring:

a customer’s name;
custom wording;
a vehicle registration;
a date;
an uploaded photograph or logo;
custom measurements;
a customer-requested design; or
another detail created specifically for that customer.

Standard made-to-order products may still be eligible for change-of-mind returns.

Personalised or custom-made products are normally excluded from change-of-mind cancellation rights. However, they are still covered if they arrive faulty, damaged, incorrectly made or not as described.

Cancelling an Order Before Dispatch

We may be able to stop an order before production or dispatch begins, but this cannot be guaranteed.

For personalised or custom-made items, we may be unable to accept a cancellation once work has started because the item is being produced specifically for you.

For standard, non-personalised products, your legal cancellation rights may still apply even if production has begun.

A cancellation is not confirmed until we have acknowledged it by email.

Change-of-Mind Returns

For most standard, non-personalised products purchased through our website, you have the right to cancel your order without giving a reason.

You must tell us that you wish to cancel within 14 days of receiving the goods.

After notifying us, you must return the goods within a further 14 days.

To cancel, email us at sales@bigboolies.com and include:

your name;
your order number;
the item you wish to return; and
a clear statement that you wish to cancel the purchase.

You do not have to provide a reason, although feedback is always useful.

Items That Cannot Normally Be Returned for Change of Mind

We do not normally accept change-of-mind returns for:

personalised products;
custom-made or bespoke products;
products made to measurements or specifications supplied by you;
products containing custom names, wording, dates or registration numbers;
products featuring customer-supplied images, logos or artwork;
sealed hygiene-sensitive products once unsealed, where the legal hygiene exemption applies; or
any other product legally excluded from cancellation rights.

This does not affect your rights where an item is faulty, damaged, incorrect or not as described.

Condition of Returned Items

You may inspect or try an item in the same way that you reasonably could in a physical shop.

Returned products should be:

unworn, other than being tried on;
unused;
unwashed;
free from marks, stains, smells, pet hair or damage;
returned with labels attached where reasonably possible; and
returned in their original packaging where reasonably possible.

You are responsible for taking reasonable care of the product while it is in your possession.

Where an item has been handled more than necessary to establish its nature, characteristics and fit, we may reduce the refund to reflect any loss in value, where permitted by law.

Opening packaging or trying on an item does not automatically remove your return rights.

Clothing Sizes

Please check the product size guide carefully before ordering.

Sizes and fits may differ between garment styles and manufacturers. Measurements shown on our website are approximate unless stated otherwise.

Ordering the wrong size does not make an item faulty.

However, a standard, non-personalised item may still be returned under the change-of-mind process described above.

Personalised clothing cannot normally be returned simply because the wrong size was selected, unless the item supplied does not match the size ordered or the measurements provided were materially inaccurate.

Personalisation Errors

You are responsible for checking all personalised information before placing your order, including:

spelling;
names;
dates;
registration numbers;
colours;
sizes;
measurements; and
custom instructions.

We will normally produce the item using the information exactly as submitted.

We cannot offer a refund or free replacement where the item correctly reflects information supplied by the customer but that information contained an error.

Where we fail to follow your submitted instructions, we will provide an appropriate replacement or refund at no additional cost.

Return Postage for Change-of-Mind Returns

You are responsible for the cost of returning a non-faulty product when you have changed your mind, unless we agree otherwise.

We recommend using a tracked or recorded delivery service and retaining proof of postage.

You are responsible for the returned parcel until it reaches us.

We cannot guarantee a refund for items that are lost during return delivery where no proof of postage or tracking is available.

Refunds for Change-of-Mind Returns

Once an eligible return has been received and inspected, we will refund:

the price paid for the returned product; and
the cost of our least expensive standard delivery option, where required by law.

If you selected express, premium or another upgraded delivery service, we do not have to refund the additional amount above the cost of standard delivery.

We may withhold the refund until:

we have received the returned product; or
you provide acceptable evidence that it has been returned,

whichever occurs first.

Approved refunds will be made to the original payment method.

Refunds will normally be processed within 14 days of receiving the returned goods or acceptable evidence of return.

Your bank or payment provider may take additional time to display the refund in your account.

Sale Items and Discount Codes

Products purchased during a sale, promotion or using a discount code are not automatically excluded from returns.

Standard, non-personalised sale products have the same applicable change-of-mind rights as other eligible online purchases.

Personalised sale products remain excluded from change-of-mind returns where the personalisation exemption applies.

Sale items are also covered if they are faulty, damaged, incorrect or not as described.

A reduction in price because of a clearly disclosed defect does not give you the right to complain about that specific disclosed defect. Your rights still apply to any other undisclosed problem.

Faulty, Damaged or Incorrect Items

We take care when making and packing orders, but occasionally something may go wrong.

arrives damaged;
is faulty;
is not of satisfactory quality;
does not match its description;
is not fit for a purpose agreed with us;
contains a production error;
has been personalised differently from the details submitted; or
is not the product you ordered.

Please provide:

your name;
your order number;
a description of the issue; and
clear photographs showing the product and problem where reasonably possible.

Photographs help us assess the problem quickly, but requesting photographs does not remove your statutory rights.

Depending on the circumstances, you may be entitled to:

a full refund;
a repair;
a replacement;
a price reduction; or
another remedy available under consumer law.

Faulty Items Reported Within 30 Days

Where a product is faulty, damaged, misdescribed or otherwise does not meet legal requirements, you may have a short-term right to reject it within 30 days of delivery and request a refund.

This right is separate from the 14-day change-of-mind cancellation period.

In some circumstances, you may choose or agree to a repair or replacement instead.

Faults Reported After 30 Days

Where a fault is reported after the initial 30-day period, we may be entitled to offer a repair or replacement before providing a refund.

If a repair or replacement is impossible, unsuccessful, not completed within a reasonable time or causes significant inconvenience, you may be entitled to a price reduction or refund.

Any refund may be reduced to account for use where permitted by law and appropriate to the type and age of the product.

Return Costs for Faulty or Incorrect Items

Where an item is confirmed to be faulty, damaged, incorrect or not as described, we will cover reasonable return costs where a return is required.

We may:

provide a prepaid returns label;
arrange collection;
reimburse reasonable postage costs; or
confirm that the item does not need to be returned.

Please obtain our instructions before paying for an expensive return service.

We may not reimburse excessive or unnecessary postage costs where a suitable lower-cost method was available.

Exchanges

We do not operate a general direct exchange service for change-of-mind returns.

For eligible standard products, you may:

return the original item for a refund; and
place a new order for the preferred size, colour or design.

This helps avoid delays and ensures the replacement product remains available.

Personalised or custom-made products cannot normally be exchanged because:

the wrong size was ordered;
the customer changed their colour preference;
the customer supplied incorrect wording;
the customer changed their mind about the design; or
incorrect personalisation details were submitted.

Where we made an error or the item is faulty, we will provide an appropriate remedy without charging you additional product or standard delivery costs.

Delivery Damage

Please inspect your parcel as soon as reasonably possible after delivery.

If the packaging or item is damaged, take clear photographs of:

the outer packaging;
the delivery label;
any internal packaging; and
the damaged product.

Keep the packaging until we confirm whether it is needed for a courier claim.

We ask that delivery damage is reported promptly so we can investigate it with the carrier. This request does not shorten or remove your statutory rights.

Missing Items

Please include:

your order number;
details of the missing item;
photographs of the parcel and its contents; and
photographs of any damage or signs that the parcel was opened.

Once investigated, we will provide a replacement or refund where the item was not supplied.

Incorrect Delivery Address

You are responsible for providing a complete and accurate delivery address.

If an order has not been dispatched, contact us immediately and we will try to update the address.

Once an order has been dispatched, we may be unable to redirect it.

Where a parcel is returned to us because:

the customer supplied an incorrect or incomplete address;
delivery was refused;
the parcel was not collected; or
nobody was available and redelivery was not arranged,

we may ask you to pay reasonable additional postage before resending it.

For non-personalised products, you may be able to request a refund instead, subject to any applicable delivery and return costs.

Personalised products returned because of an incorrect customer-supplied address are not automatically eligible for a refund.

Lost Parcels

We may ask you to:

check the tracking information;
check any nominated safe place;
check with neighbours;
confirm the delivery address; and
provide information required by the courier.

If the courier confirms that the parcel was lost before delivery was completed, we will offer a replacement or refund.

Refused Deliveries

Refusing delivery does not automatically cancel an order.

You should contact us clearly stating that you wish to cancel an eligible purchase.

Personalised products are not automatically refundable because delivery was refused.

Any reasonable costs caused by an unjustified refusal or failed delivery may be deducted where legally permitted.

How Refunds Are Paid

Refunds will normally be issued to the original payment method used for the order.

We cannot normally send a refund to a different card, bank account or payment method.

Where the original payment method is no longer available, contact us so that an appropriate alternative can be agreed.

We do not issue cash refunds for orders paid online.

Promotional Gifts and Bundles

Where a free gift was supplied as part of a promotion, it must also be returned if you cancel the qualifying order.

If the free gift is not returned, we may deduct its reasonable value from your refund where legally permitted.

Where products were sold together as a bundle, returning only part of the bundle may affect the discount applied. Any refund will be recalculated based on the products retained and the terms of the promotion, provided this does not restrict your statutory rights.

Order Cancellations by Us

We may cancel an order where:

payment cannot be authorised;
a product or material is unavailable;
there is an obvious pricing error;
we cannot deliver to the address supplied;
the order appears fraudulent;
the personalisation requested is unlawful or infringes another person’s rights; or
we cannot reasonably fulfil the order.

If we cancel an order after taking payment, we will refund the amount paid for the cancelled product and any applicable delivery charge.

How to Make a Return

To request a return:

Email sales@bigboolies.com.
Include your name and order number.
Identify the product you wish to return.
Explain whether it is a change-of-mind return or whether there is a problem with the product.
Attach photographs if the item is faulty, damaged or incorrect.
Wait for our return instructions.
Package the product securely.
Return it within the stated return period.
Retain proof of postage.

Unless we provide a prepaid label, returns should be sent to:

sales@bigboolies.com

Please do not send products to the manufacturer, printer or courier unless we specifically instruct you to do so.

Final Word from the Workshop

We are a small, petrolhead-powered business rather than a faceless parts warehouse.

If something has gone wrong, contact us and give us the opportunity to put it right. We aim to deal with genuine problems fairly, promptly and without unnecessary hassle.

Thanks for supporting a small business fuelled by horsepower, nostalgia and a questionable sense of humour.

Your Statutory Rights

Nothing in this Refunds, Returns and Cancellations Policy excludes, limits or replaces your statutory rights under applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.